Iift 2010 Question 75
This is a detailed step-by-step solution for Iift 2010 Question 75. Understand the concept, common mistakes, and expert tips to solve similar questions in IIFT exam.
IIFT 2010
Explanation:
First, the instrumental prediction is that because people are mainly concerned with receiving desired outcomes from their encounters with organizations, changes in their level of commitment will depend primarily on the favorability of the encounter. Option B is the most relevant.
Option C is wrong because the second paragraph mentions cases where experiences influenced post experience loyalty both positively and negatively.
Option A is incorrect as the passage clearly states that the post experience loyalty depends upon the fairness of the experience. Hence, Option B is the correct answer.