XAT 2017 Question 24
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XAT
If we are to assume that the faculty's "I am sorry" was well meaning and in sincerity (and not just because one is habituated to saying it in such situations), we can say that the faculty has placed himself in the student's shoes and understood his problem/pain and feels bad about it. However, by refusing to change grades and not getting the student to pass the subject, the faculty has not alleviated the student's suffering and thus, failed to display compassion.
Hence, we can say that the faculty has displayed empathy but not compassion